SLC: Fraud Facts For Students

Unfortunately, scammers can target students with bogus emails and SMS text messages around the three loan payment dates in September, January and April each year.

While it is not a message we like giving out, we have to warn students not to be tricked into disclosing any personal details or clicking on links in dodgy emails or text messages as they could be installing malware and leaving themselves open to fraud.

In the last two academic years alone, our dedicated Customer Compliance teams have prevented over half a million pounds from being phished from students’ loan accounts.

Our expert teams have a range of methods and fraud analytics to stop scammers in their tracks, but students need to know that they are the best and first line of defence.

How can you help fight fraud?

You can keep your account safe by following our simple tips and if you do receive a suspicious email or SMS, send it to phishing@slc.co.uk

We can then investigate where this came from and if necessary, ensure it is shut down, to help protect other you and any other students from getting scammed!

Spotting a phishing email or SMS isn’t always easy, but here are our six fighting fraud tips to help:

1. Be suspicious of any requests for your personal information.

SLC or Student Finance England (SFE) will never ask you to confirm your login information or personal information by email or text message.

2. Phishing emails are often sent in bulk and are unlikely to contain both your first and last name; they commonly start, ‘Dear Student’ so be on guard if you see one like this.

3. Check the quality of the communication – misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.

4. ‘Failure to respond in 24 hours will result in your account being closed’ – these types of messages are designed to convey a sense of urgency to prompt a quick response.

5. Think before you click. If you receive an email or SMS that contains a link that you’re not sure of then try hovering over to check that it goes where it’s supposed to.

6. If you’re still in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.

For more information, check out our (genuine) links below…